I have to use a different user to report it. I also cannot reach a proper support because I cannot log in using that organization account. You can select pretty much any of the choices, depending on what the purchase actually was (Mac app, iBook, etc.), then select the most applicable option. Just visit Apple's iTunes Support site to get started. Now after several exchanges with different support team, I find myself running in circles as to where I can clear out this authenticator app registration so I can register it again on my app and log in on my account to remove whatever active subscription is still there. You also have the option to contact Apple Support via email for a refund. Open Scanner Pro again and tap the settings icon at the top left. After 30 days, the deleted file cannot be restored in Scanner Pro but can be accessed in the cloud storage if you’d linked one to the app. The problem got worse when I can no longer access the account because I already removed the authenticator app. Once you delete a file from the Scanner Pro app, it appears in the Trash Bin and stays there for 30 days. However, after few days, I receive an invoice indicating that I still have an active subscription on this account. ![]() ![]() ![]() I am the admin for that account so after using it for a few days, I closed all active subscription (at least I believed I did) then remove it on the authenticator app. First of all, I find this process a little bit fool proof because it does not notify the user to either : set the backup on mobile app nor the alternative verification method on account.Īnyway, my case is that I created one-time account using an organization email.
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